What Our Customers Say
Protech Customer Comments
We consider comment cards to be just as important as the post-mitigation test reports. If we achieved great radon reduction, but didn’t provide equally great service, then we consider that the job was a failure.
Jackie Schafer of Brighton gave us a rave review, primarily for responding so quickly to a drain clog problem. We try to be perfect, but these things do happen. Be sure to read Jackie’s comments about our workers. We are very, very proud of our people.
David and Kathy McCarthy, also of Brighton, were impressed at the great radon reduction and by the fact thatwe showed up on timeand didn’t dawdle. Shucks, we know that our customers have better things to do than to sit around and wait. Don’t we all wish that the cable and phone companies thought the same?
When a card comes in, it is immediately entered into a database and then posted on office the bulletin board. If the customer is unhappy, one of our managers will contact him/her the same day to resolve the problem.
The cards are also great morale-boosters for our employees. There’s very healthy and friendly competition to see who gets the most “10” scores. Status Report: It’s just about even. All are averaging around 9.8.
The philosophy of never-ending improvement is ingrained at Protech, and our customers’ comments, whether favorable or not, tell us where we should be paying the most attention. In fact, some of our best service and technical ideas have come from our customers.
We invite you to stop in, see the bulletin board, and go through the uncensored card archive. We can probably even put you in touch with a happy customer in your own neighborhood.
Have A Question About Radon Treatment?
Super quick and efficient service of installing a radon mitigation system in the house we were selling. The installers were very knowledgeable and explained the system and the information to pass on to the buyer's. Definitely would recommend.
(a) at least ten feet off the ground,
(b) above the eave (not necessarily the edge) of the roof, and
(c) either ten feet away from, or two feet above, windows.