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What Our Customers Say

Protech Customer Comments

We consider comment cards to be just as important as the post-mitigation test reports. If we achieved great radon reduction, but didn’t provide equally great service, then we consider that the job was a failure.

Here are a few customer comment cards

Jackie Schafer of Brighton gave us a rave review, primarily for responding so quickly to a drain clog problem. We try to be perfect, but these things do happen. Be sure to read Jackie’s comments about our workers. We are very, very proud of our people.

David and Kathy McCarthy, also of Brighton, were impressed at the great radon reduction and by the fact thatwe showed up on timeand didn’t dawdle. Shucks, we know that our customers have better things to do than to sit around and wait. Don’t we all wish that the cable and phone companies thought the same?

When a card comes in, it is immediately entered into a database and then posted on office the bulletin board. If the customer is unhappy, one of our managers will contact him/her the same day to resolve the problem.

The cards are also great morale-boosters for our employees. There’s very healthy and friendly competition to see who gets the most “10” scores. Status Report: It’s just about even. All are averaging around 9.8.

The philosophy of never-ending improvement is ingrained at Protech, and our customers’ comments, whether favorable or not, tell us where we should be paying the most attention. In fact, some of our best service and technical ideas have come from our customers.

We invite you to stop in, see the bulletin board, and go through the uncensored card archive. We can probably even put you in touch with a happy customer in your own neighborhood.

Have A Question About Radon Treatment?

Radon

Vapor
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Sarah Worsham a year ago
stars

Super quick and efficient service of installing a radon mitigation system in the house we were selling. The installers were very knowledgeable and explained the system and the information to pass on to the buyer's. Definitely would recommend.

By regulation, radon fans must be located outside of the conditioned space of the home.
The regulation stipulates that the exhaust must extend above the roofline. The idea is to keep the exhaust gas from coming back into the house or impinging on patios, walkways, play areas, etc. There are three basic requirements: The exhaust must be

(a) at least ten feet off the ground,
(b) above the eave (not necessarily the edge) of the roof, and
(c) either ten feet away from, or two feet above, windows.
As long as the system is running, the air exiting the pipe keeps rain and bugs out. The system exhaust must be vertical, and upward. The rest of the system is designed so that it pitches back down toward the suction point, so that any water in the system drains back into the soil. Caps and other diverters can cause freeze-up problems from condensation when it’s cold out. Did you know: radon systems can expel hundreds of gallons of water vapor each year?
PVC piping is the most suitable material for the job. Metal downspouts are not intended to be used for gas exhaust applications, and the joints cannot be permanently sealed (they require frequent re-sealing). Downspouts also tend to ice up in the winter, disabling the system just when you need it the most.
Our standard sump covers are transparent, so you can shine a flash light into the sump pit to verify that the sump is working.